Obviously we hope you will be chuffed with your purchase from Youzo.co.uk. However, our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase - the item you have ordered is faulty, defective or you have simply changed your mind you must return it to us unused and in its original condition within 7 days of receiving your order, for a prompt replacement, exchange or refund.
Youzo.co.uk will refund or exchange any unwanted products providing reasonable care has been taken of the products within 7 working days after the day of delivery. If you wish to return any goods please call 0844 88 44 919 to obtain a returns number (RMA number) and the details of how to return your products.
Products should be returned to Youzo.co.uk with their original packaging. No returns can be accepted without an RMA number, or after 7 working days after the day of delivery.
If we find that the product has not been returned to us in a reasonable condition, we reserve the right to refuse a refund for the item.
We politely remind you, that you will be expected to pay the return postage costs.
This does not affect your statutory rights.
Our goods should arrive in excellent condition. However, if a product arrives damaged, incorrect or faulty, we will be happy to refund or exchange the product as appropriate. We will also pay for the return postage. If you wish to return any damaged, incorrect or faulty goods please call 0844 88 44 919 to get a returns number (RMA number) and the details of how to return your products.
Faulty products should be reported within 7 days starting the day after the product has been delivered.
After the 7 day period faulty goods can be replaced in accordance with any warranty provided by the manufacturer.
All returns must have an RMA number and returns will not be accepted without an RMA number.
This does not affect your statutory rights.
Any goods returned are the responsibility of the sender and we recommend sending them back by a registered or recorded method. Youzo.co.uk cannot accept responsibility for any returned goods lost in transit. We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge incurred in delivering the returned product will also be given in the instance of incorrect, damaged or faulty goods. Youzo will pass onto the customer any courier charges incurred through both delayed and failed delivery attempts. A 20% re-delivery/stocking charge will apply to orders where our courier or postal company have made attempts to deliver without succcess.
